MyUnion Pro — Trade Union Management Platform
MyUnion Pro is a full-featured web application for trade union management with AI-powered chatbots, automated document generation, request tracking, and member engagement. Live at myunion.pro. Version 1.6.1.
50K+
Users
80%
AI automation
-90%
Processing time
+150%
Engagement
Evidence Pack
Baseline
Incoming request volume, handling time, and manual routing share
Period
8 weeks before rollout vs 8 weeks after stable production
Data source
Ticketing logs + union CRM + internal BI dashboard
Measurement methodology
- - Handling time was measured by median TTR to avoid outlier distortion.
- - AI automation share was measured as tickets closed without human escalation.
- - Peak outlier weeks were excluded from comparison to reduce seasonality noise.
Validation artifacts
- - Weekly TTR trend before/after
- - Request funnel: manual flow vs AI-assisted flow
- - SLA board snapshot with queue distribution
Before / After
Ticket handling time (TTR)
Before: 2.4 days
After: 0.24 days
-90%
AI automation share
Before: 22%
After: 80%
+58 pp
Member engagement (MAU/WAU)
Before: 1.0x
After: 2.5x
+150%
Challenge
Trade unions used fragmented systems for member records, documents, and communications. Processing requests took days and member engagement was minimal. A single platform with modern technology was needed.
Solution
Built a unified platform with an AI assistant for automated request handling, document generation, and personalized recommendations. Implemented partner discount system, news feed, and chats to boost member engagement.
Project gallery
Technologies
How we validate outcomes
For priority projects we publish measurement methodology, baseline reports, and delivery governance standards.
MyUnion Pro has completely transformed how our union operates. The AI assistant handles 80% of requests automatically.
Vitaly N.
Union Chairman
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